Our teachers reserve time on their schedules, plan for your lessons, and invest in the long-term development of each student. To provide regular, quality lessons, the following policies need to be observed.

School Lesson Memberships 

1.    Your membership includes:

a.    A weekly lesson at your school during the academic year, excluding advertised dates and school holidays.  See ‘About the lessons’ and ‘Missed lessons’ for further information.

b.    Tuition delivered by an expert teacher in that instrument.

c.    Lessons may be at a fixed time or part of a rotating timetable, as agreed with the school.

d.    Lesson reminders.

e.    Access to online resources and learning portal.

f.     Progress reports following the end of each lesson.

g.    Opportunities to take part in concerts, gigs, masterclasses and concerts.

2.     With the exceptions of drum, keyboard and piano lessons, students are required to bring their own instrument to lessons.

3.    Educational materials, music books, instruments and other accessories are available separately.

4.     We recognise the role that commitment to consistent lessons plays in aiding pupil progress and commit to the same values.

About the Lessons

5.    Good Vibes offer three different lesson types:

a.    Solo: an individual, 1:1 lesson.

b.    Duo: two students learning together, 2:1.

c.    Group: three or more students learning together 3+:1.

6.    All lessons last for 30 minutes.

7.     We aim to teach as many weeks as possible during the school term time and commit to offering a minimum of 30 lessons across the academic year of 39 weeks.

8.     Performances where the teacher is present, e.g. school concert or assembly, maybe counted as an offered lesson.

9.     Due to the nature of the school year and where school holidays fall, the number of lessons received each month may vary with some months receiving no lessons or fewer lessons than others. 

Group Lessons

10. The number of students in a group may vary.

11. Students are assigned groups based on several factors including ability level, experience, speed of progress, age etc.  From time to time, we may change the groups to maintain a healthy balance between all these areas.

12. If the number of students in a group drops below 3, we will initially look to regroup the lessons to maintain a 30minute duration.  Where this is not possible, we will contact the account holders to discuss options so that learning to continue.  The options will include:

a.    Upgrading to a solo membership.

b.    Upgrading to a duo membership (requires agreement from all account managers of students).

c.    Reducing the group membership lesson duration to 20mins.

13. Where the number of students in a group reduces to 1, we will initially look to regroup the lessons to maintain a 30minute duration.  Where this is not possible, we will contact the account holders to membership option.

Missed lessons

14. At the end of the school year, account holders can request a lesson review in which we establish the ‘balancing number of lessons.’  This is the difference between the minimum number of lessons and the total number of lessons offered.

15. If, at the end of the school year (or pro-rated at the point of stopping membership), there is a balancing number of lessons, the equivalent number of catch-up lesson credits will be offered and allocated to your account.  Any catch-up lesson credits must be used before the start of the following academic year (1st Sept) or before the end of your notice period if stopping your membership.  The balancing number of lessons will not be refunded or credited financially. 

16. Lesson credits can only be used for lessons at our studio in Newbury.

17. Lessons not attended or cancelled with less than 48hrs notice will be counted as an offered lesson.  This includes when a student is absent due to sickness, school events that Good Vibes was not made aware of (e.g. sports day or school trip), when the school does not allow a student to attend their lesson for a specific reason, or when the student chooses not to attend the lesson.

18. Lessons cancelled with more than 48hrs notice will not count as a lesson offered.

19. It is the responsibility of the account holder to inform Good Vibes of any school events.

20. If the student is going to be absent for a prolonged period, you are able to pause your membership subscription.  See ‘If you need to pause your membership subscription’ below.

Attending your lesson

21. Please arrive ahead of your lesson time so that the lesson can start on time and you receive the full amount of time.

22. Students who arrive late will only be offered the remaining time available of the lesson slot. We cannot guarantee to deliver the full lesson length.

23. In primary school, we will endeavour to collect students who do not arrive at the lesson time.  Please note that this may not always be possible due to ensure the safety and supervision of other students.  Due to the size of secondary schools, it is not possible to locate students who do not arrive for their lesson.

Membership Fees

24.  Membership fees are calculated on an academic year basis (Sept to July) and spread across 12 equal months.

25.  Membership subscription is payable monthly at the agreed rate and is due on the 1st of each month (unless otherwise agreed).

26.  The first month’s fee is payable at the time of booking and is prorated based on the number of lessons due between the first lesson date and the end of the first month.

27. Membership subscriptions are paid for via recurring card payment set up at the time of booking.  We do not accept cash payments.

28. Membership fees may be revised from time to time.  Customers will be provided with a minimum of 30-days’ notice prior to the change taking effect. 

29.  We reserve right to cancel lessons with immediate effect if membership fees remain unpaid for a month.  In such instances, any make-up lessons will be forfeited.

If you want to stop your membership subscription

30. There is a 14-day cooling off period from the date of booking during which time you can cancel your membership with immediate effect and without providing any notice period.  Any reasonable costs incurred, and all lessons provided during the cooling off period, will still be payable at a prorated monthly membership rate.

31. Outside of the cooling off period, you can cancel your membership subscription at any time by providing a month’s notice to finish at the end of the following month, e.g., notice provided on 17th May means the earliest date that your membership subscription will stop is 30th June.

32. To cancel your membership, you must complete the ‘Tell us your leaving’ form on our website which can be accessed via the link in the footer of our website.  We are not able to accept requests to stop memberships via other means of communication.  There are no exceptions.

33. When you notify us that you will be stopping your membership, we will calculate the pro-rated balancing number of lessons and the equivalent number of catch-up lesson credits will be offered in line with ‘Missed lessons’ above.

34. No refunds or financial credit will be issued.

35. When we receive your completed ‘Tell us your leaving’ form, we will reconcile your account and adjust the final month’s payment to reflect the accurate percentage of the annual membership fee received.  For example, if you have made 3 months’ worth of membership payments and your membership ends at the end of month 4, the final month’s payment will be adjusted to reflect 4/12ths of the annual membership fee. 

36. Memberships are not transferrable.

37. You may withdraw your notice to stop your membership at any time before the it takes effect however the same teacher, group or lesson cannot be guaranteed.

38. We reserve the right to terminate membership, in which case pro-rated tuition will be refunded.

If you need to make a change to your membership subscription 

39. If you wish to change membership type or wish to change instrument and the teacher remains the same, the changes can be made with a minimum of 24hrs notice ahead of the next lesson, subject to availability within the timetable.

40. If the change involves moving teacher, we require a month’s notice to change at the end of the following month.

41. Any changes required because of an upheld complaint will be made with immediate effect.  See ‘If you’re not happy with the service’ below.

If you need to pause your membership subscription 

42. You can pause your membership for up to one entire calendar month in a rolling 12-month period.  This is only available during term time.

43. Paused memberships will be paid at 50% of your usual membership subscription fee.  You will be invoiced separately for the paused month.

44. Pausing is only available in entire months and only starting on the 1st of the month. 

If you’re not happy with the service 

45. We hope that you enjoy the whole of your time learning.  In the unlikely event that something doesn’t meet your expectations, please contact our Welcome Team in the first instance.

46. If the issue remains unresolved to your satisfaction, you can request that our Welcome Team escalate to the senior management team who will investigate you concerns.

47. Please refer to our Safeguarding and Child Protection policy for safeguarding related issues.  Our Safeguarding and Child Protection policy supersedes and takes priority in all instances.

48. All complaints and feedback will be treated seriously, fairly and, if appropriate, in confidence.

49. If appropriate, the person making the complaint will be kept informed of progress made regarding the complaint through to resolution.

Data Protection 

50. All customer and student information is kept in accordance with the Data Protection Act 1998.

51. By becoming a member of Good Vibes Music Academy, you are agreeing to Good Vibes Music Academy storing and processing your data in line with the Data Protection act 1998.

52. Good Vibes Music Academy does not store any bank or card details.

Disclaimer

53. We reserve the right to refuse service to anyone.

These terms and conditions

54. These terms and conditions are effective upon enrolment as a member of Good Vibes Music Academy.

55. These terms and conditions may be amended from time to time.  We will let you know as and when any changes to these terms and conditions are made.