Our teachers reserve time on their schedules, plan for your lessons, and invest in the long-term development of each student. To provide regular, quality lessons, the following policies need to be observed.

Introduction

1.    Sessions take place at the advertised dates and times only.

2.    Instruments will be provided for students to use in the sessions.

3.    Additional educational resources will be shared with parents via the lesson portal.

4.     We recognise the role that commitment to consistent lessons plays in aiding pupil progress and commit to the same values.

Fees

5.     The full fee is required to be paid at time of booking.

6.     The fee covers the cost of all session dates as advertised.

7.     No discounts, reductions or refunds will be provided if any sessions are not attended or missed.

Attending your Session

8. Please arrive ahead of your lesson time so that the lesson can start on time and your receive the full amount of time.

9. Students who arrive late will only be offered the remaining time available of the lesson slot. We cannot guarantee to deliver the full lesson length.

10. We will endeavour to find students if they do not arrive for the lessons, however, due to the nature of the school, this may not always be possible and cannot be guaranteed.

If you’re not happy with the service

11. We hope that you enjoy the whole of your time learning.  In the unlikely event that something doesn’t meet your expectations, please contact our front of house team in the first instance.

12. If the issue remains unresolved to your satisfaction, you can request that our front of house team escalate to the senior management team who will investigate you concerns.

13. Please refer to our Safeguarding and Child Protection policy for safeguarding related issues.  Our Safeguarding and Child Protection policy supersedes and takes priority in all instances.

14. All complaints and feedback will be treated seriously, fairly and, if appropriate, in confidence.

15. If appropriate, the person making the complaint will be kept informed of progress made regarding the complaint through to resolution.

Data Protection 

16. All customer and student information is kept in accordance with the Data Protection Act 1998.

17. By becoming a member of Good Vibes Music Academy, you are agreeing to Good Vibes Music Academy storing and processing your data in line with the Data Protection act 1998.

18. Good Vibes Music Academy does not store any bank or card details.

Disclaimer

19. We reserve the right to refuse service to anyone.

These terms and conditions 

20. These terms and conditions are effective upon enrolment.

21. These terms and conditions may be amended from time to time.  We will let you know as and when any changes to these terms and conditions are made.